Industry Consolidation: What It Means for Quality, Service, and Local Expertise

The home inspection industry is seeing a wave of consolidation, with large franchises acquiring smaller independents. While that can mean more resources and technology, it also raises questions about consistency and personalized service.

Pros of Larger Firms. Big firms often bring advanced tools, polished reporting software, and broader availability. They may offer bundled services and streamlined processes that appeal to time-strapped agents and buyers.

Potential Trade-Offs The downside? Less personalized service. Some large companies operate with a volume-first mindset, which can result in rushed inspections or limited communication after the report is delivered.

Why Local Expertise Still Matters. Every region has its quirks—soil conditions, weather patterns, code changes. Independent inspectors bring valuable local knowledge and a reputation built on relationships, not transactions.

What Buyers and Agents Should Look For. Regardless of company size, prioritize inspectors with experience, strong communication, and a reputation for thoroughness. Ask questions about the inspection process, tools used, and availability for follow-up.